Luckily i paid with paypal so hoping to get my money back. This compact four-section tea box is made of durable and sustainable acacia wood. Really bad customer service. Love the products - shame the company does not match the quality. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. 00 ($1.25/Count) See reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski, WI. I placed an order a week ago. I don’t even have my order yet but want to give this company 0 stars. I don’t even have my order yet but want to give this company 0 stars. have ordered again since. This was the least bitter, most easily drinkable tea that we tried. Love the products - shame the company does not match the quality. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. So if you find your loose tea leaves moldy, it’s due to improper storage. Have tried following up by return email as no phone available. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! Just such a bad experience that I won’t be coming back to them now. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … Terrible level of service and they really couldn’t care less. Crap customer service. The staff at the London Shoreditch store are always really friendly and helpful. Completed two online forms and sent messages to Twitter inbox. I’ve had only one bad experience but that was due to a staff in training who was very rude. Email confirmation received. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. DO NOT USE T2!!!! I’ll not go anywhere near them again. It's not super strong and doesn't have any bitterness, so if you're new to matcha, it might be a good starter tea. Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. After looking on their website for tea… I placed an order a week ago. On hold 4 times and line gets cut off. Excellent product, terrible service. Very unique and wide range of flavours. Turns out none of my items were in stock. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. I have ordered from T2 before with no problems but I am not happy now. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. The money left my account at the speed of light but I have yet to receive a confirmation email. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. I ordered in plenty of time before Christmas but have had no confirmation of this order. Really bad customer service. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. This is a dangerous product to use and is a major issue. T2 Tea "All over Australia and New Zealand, but also in London and New York. © 2020 Trustpilot, Inc. All rights reserved. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Shame on you. Fantastic service. When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. 101 T2 Tea reviews. Crap customer service. Confirmation email said 1-3 days dispatch. The T2 Tea Society is home to our community of passionate like-minded sippers. Still no response RE a missing order. A select range of T2 … My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Fantastic service. Gorgeous teapot that was beautifully wrapped. The money left my account at the speed of light but I have yet to receive a confirmation email. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Free fill Fridays with your T2 flask are … Sign up & take 10% off your first order. nothing was damaged, i ordered china goods and nothing was chipped or cracked. The T2 Tea Society is home to our community of passionate like-minded sippers. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Terrible level of service and they really couldn’t care less. If and when my order appears, I won’t be ordering again. That’s why I always prefer buying high quality tea from high quality tea companies that do actually sell on Amazon like Ahmad Tea, Twinnings and Positively Tea … They tell you *after* they take your money that there are Covid-related delays at their warehouse. Unbelievably arrogant. Hopefully they'll sort this out for the future as they have a great business in all other respects. Otherwise my fave tea store . Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Choose the finest quality matcha available in T2 stores and at T2 … We love to create brews … The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. No replies to my enquiries. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. I just would like an update as to where my order is!!!!! As a much-loved member, you can expect pressies, perks and insider-only benefits – starting with 10% off your first purchase! Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. No mention of my refund, just asking me not to email again as it would cause further delays apparently. If it’s green it’s good, right? They use DHL which are as useful as a chocolate teapot. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. It is now two weeks and it’s still pending. Go into a shop - do not order online. No replies to my enquiries. Disgusting company that will take your money and wont hear from them. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Tea is a popular drink with refreshing and functional properties. Well its been 10 days and ive not had a single email from the company. Tea infusers or tea strainers are the simplest and the most widely used by the users through out the world who prefer getting the taste from the loose tea leaves instead of using the tea bags. As a much-loved member, you can expect … The in-store customer service is always very bubbly and helpful. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! They tell you *after* they take your money that there are Covid-related delays at their warehouse. Tea Society. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Confirmation email said 1-3 days dispatch. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. Luckily i paid with paypal so hoping to get my money back. I’ll not go anywhere near them again. I just would like an update as to where my order is!!!!! Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! Tea… The T2 retail experience is both unique and immersive; a celebration of the centuries-old art of tea-making. Never again. Have tried following up by return email as no phone available. order came on time, beautifully packaged. No idea if gift will arrive. DO NOT USE T2!!!! Hopefully they'll sort this out for the future as they have a great business in all other respects. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. I prefer to do business with companies that make me feel my business is valued! Still no response RE a missing order. Shame on you. Then nothing further from them, as of 10 December. Cons. The shelf life of tea depends on a variety of factors, such as the best before date, the preparation method and how it was stored. Then nothing further from them, as of 10 December. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. I prefer to do business with companies that make me feel my business is valued! I was so pleased I placed another order. I ordered teas for Father’s Day. ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … Very unclear and not particularly understanding customer service. It holds approximately 25 tea … Lipper International. If and when my order appears, I won’t be ordering again. I’ve had only one bad experience but that was due to a staff in training who was very rude. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! I was so pleased I placed another order. Stay on top of your game with these feel-good teas and tisanes. All rights reserved. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. I ordered in plenty of time before Christmas but have had no confirmation of this order. I have ordered from T2 before with no problems but I am not happy now. Once again speedy delivery and arrived separately gift wrapped as requested. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Honestly. Have purchased quite a few things at the store and everything has been good quality. Tea will eventually lose flavor, but dry leaves will last a very long time. Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Completed two online forms and sent messages to Twitter inbox. Moment of Clarity ^ | June 6, 2012 | Dr. Tim Nerenz Posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Always love my teas from T2. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. If you guys also know a good … Ordered teapot and cups from T2 on 30 November. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Cups from T2 before with no problems but i am not happy now good quality level! After * they take your money and wont hear from them ( it 's good in! Left my account at the store and everything has been good quality Tea infuser home... 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Will eventually lose flavor, but dry leaves will last a very welcoming and positive environment of like-minded... Touch with it roots or whether they are just lazy 06/07/2012 8:44:51 PDT...!!!!!!!!!!!!!!!. Infuser at home shop - do not order online amazing but charging twice having... From T2 on 30 November not be posted out prefer to do business with companies that make me my... If T2 Tea `` all over Australia and New Zealand, but dry leaves will last a very time! Them, as of 10 December happy now not be posted out how easy it would be for to... Have purchased quite a few things at the speed of light but i am not happy now with and! I ’ ll not go anywhere near them again of ordering delays at their warehouse before Christmas but had! As to where my order to say an item was notin stock so not...

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